General conditions

info@dezottevos.be

When you book our holiday home, you agree to the following conditions. Therefore, pay close attention when you want to book.

These terms and conditions apply to the house located at vossenholstraat 4 9620 Sint-Maria-Oudenhove (Zottegem) and can only be deviated from if the owner of these conditions agrees in advance. This written agreement is then shown on the booking confirmation. The tenant cannot therefore in any way claim the application of his own terms and conditions.

Bookings

 

  1. You can book by phone or over the internet. This method of booking is binding. When recording a booking confirmation, the Terms and Conditions apply. The author of this booking is responsible for complying with the booking steps and the rental conditions.

  2. There are no booking fees associated with a booking, as one trades directly with the owner.

  3. Each booking is confirmed by the owner via a booking confirmation by e-mail.

  4. Within 5 days of receipt of this booking confirmation, a deposit of 50% of the rental price + deposit must be made. The remainder of the rental price + guarantee will be fulfilled no later than 30 days before the start of the rental period. Bookings within 30 days of the start of the rental period must be paid in full, the total rental price + guarantee.

  5. In the event of an untimely payment of the deposit and/or balance of the rent, the owner has the right to cancel the booked period for the rental of the holiday home. The cancellation policy described below will then take effect, even when it comes to paying back the rent already paid. In the event of cancellation, the deposit will be refunded in full.

 

Cancellation

 

Time to think

  1. Any booking can be cancelled free of charge within 5 days of the booking date. You can do this in writing or by e-mail.

  2. In case of cancellation after these 5 days, the cancellation policy is in force.

  3. For bookings within 30 days of the rental period, this cooling-off period is not in effect and the bookings are subject to the cancellation conditions as described below

 

Cancellation by the tenant

  1. Cancellations must be made to the owner by letter or email. Immediately after receiving the cancellation, the owner will send a cancellation confirmation by e-mail.

  2. In case of cancellation within 5 days of booking, this cancellation is free of charge as long as the booking is not made within 30 days of the start of the rental period.

  3. In the event of non-timely payment, or cancellation after 5 days, or for bookings within 30 days of the start of the rental period, the following cancellation conditions shall apply:

  • In case of cancellation between 30 to 15 days before the start of the stay, the cancellation fee is 50% of the rental amount.

  • In case of cancellation less than 15 days before arrival or at 'no-show', the cancellation fee is 70% of the rental amount.

 

Cancellation insurance

  1. Cancellations that apply to cancellation insurance are handled in accordance with the insurance conditions of your insurance company.

  2. The tenant is allowed to take out cancellation insurance with an insurance company of his choice. The costs are at the expense of the tenant.

 

Cancellation by the owner

  1. If circumstances force the owner to cancel the already rented holiday home, this will be reported directly to the tenant and the owner will immediately refund the amount already paid. For the additional costs (transport and other costs) of the tenant, the owner pays back the amount paid plus 20%. The tenant has no more, or any other right, than the recovery of the amount paid plus this 20%. In case of force majeure: fire, flood, vandalism, ... the landlord is not required to pay this 20% if the tenant can be informed no later than 7 days before the start of the rental period.

 

Liability

 

Liability of the tenant

  1. The rented holiday home must be occupied by the tenant, his fellow tenants or his visitors with the necessary care, taking into account the tranquility for the environment.

  2. The main tenant is liable for damage caused by him/her, by co-tenants and by any visitors, even if they are noticed after his departure. In the case of damage after the departure of the main tenant, the tenant will have to accept the owner's judgment.

  3. In the holiday rental, all house rules are an integral part of the rental agreement and must therefore be strictly observed.

  4. The tenant ensures that he does not cause a nuisance to the local residents. In case of violation, all persons will be removed from the holiday home without notice – without a refund of rent.

  5. No furniture in the house may be moved or removed except chairs and the light seats in the living room.

  6. It is not allowed to light fire anywhere. A small cozy fire can be in the fire bowl in the evening, except in case of drought. Wood can be picked on the pastures of the owner and the 'passerelle' (see infomap). Never let the fire burn or smoulder unattended. Never leave children unaccompanied by the fire. Campfire on the ground is not allowed. In very dry weather conditions, the owner or the local authority can prohibit you from making fire.

  7. It is forbidden to use the property for parties and/or drinking parties. In case of violation, the rental period may be broken by the tenant without any right towards the tenant to refund the remaining rent.

  8. Smoking in the house is absolutely forbidden. Smoke detectors have been installed. There is a fire extinguisher in the kitchen and upstairs in the hallway. An ashtray is available on the windowsill outside.

  9. Well-raised pets are allowed if notified in advance. The fee for this is € 20 per pet/day.

  10. Use of the infrared cabin: it is strictly mandatory to use the instructions. These instructions are in the holiday home. In the event of failure of these installations that are not due to poor or incorrect use of the unit, the landlord will try to resolve this problem as quickly as possible.

 

Liability insurance

  1. The tenant is requested to be insured for damage to third parties such as liability insurance (family insurance).

  2. The tenant is advised to insure his/her civil liability in the event of a fire in the holiday home caused by him. Check with your insurance agent.

 

Owner's liability

  1. The owner cannot accept liability for loss, theft, damage or injury of any kind caused to tenants of the house, the material, furniture and appliances present, the infrared cabin or garden.

  2. The prices and costs indicated on the booking confirmation shall apply.

  3. The owner is not responsible for damage caused by natural disasters, nuclear disasters, attacks, strikes, violent acts or other disasters.

  4. It may happen that there are construction or road works near your holiday home. The owner cannot be held responsible for any noises caused by this.

  5. The owner is not always on site. In the confirmation email of your booking you will receive the phone number of the owner or a concierge. If necessary, one can always contact one of these numbers.

  6. All agreements are governed by Belgian law. All disputes relating to this agreement will be settled by the competent court in Oudenaarde.

Maximum number of people

  1. In the house description, the owner mentions the maximum number of people allowed to stay in the house. This number (including any sleeping guests), in this case 10 adults and 2 children under 24 months, should not be exceeded under any circumstances. In the case of overrun, the lease is automatically considered dissolved and access to the property is refused without the claim of reimbursement of the rental amount.

  2. A child under 1 year (12 months) is not counted as full person, but must be mentioned in advance.

  3. If the maximum number of persons is exceeded, there is a breach of the Flemish Region's internal regulations in the field of fire safety and fire insurance.

  4. If additional persons (> 10 plus 2 children) who are unknown to the landlord enter the property, a claim of 25% of the rental price per additional person is withheld from the deposit.

The end of the stay - cleaning

 

End of stay

  1. The rented holiday home should always be left neatly at the end of your stay. This means: cleaning up the house, putting everything back in place, emptying bins, cleaning up the sink, putting clean dishes in the cupboard, ash from the fire bowl in the case of residual waste and leaving the property neat (broom clean).

  2. If the accommodation and/or land are in such a state that the preconceived cleaning hours are not due, the owner has the right to charge additional cleaning hours of 25 euros/hour, which is deducted from the deposit.

 

Leaving the house

  1. Close the windows and doors, turn off the lights, turn off the heating on ecomode. This is to prevent energy consumption. If this does not happen, there may be a surcharge.

Sorting waste

 

  1. You must sort the waste according to the instructions on the information card. If you do not sort correctly and your waste is not collected by the garbage collection service, the owner may receive a fine. This fine is 50% charging the tenant, as the owner must take extra time by separating the waste.

  2. Waste that is not subject to the conditions of 'normal household waste' should be taken with you at check-out.

 

Linen

  1. When commissioning the house, beds are always made, ready for use. At the end of the rental period you can open the beds and leave the sheets in the bedrooms. We ask you not to wash the sheets ourselves. They are always brought to the wash to put them back into use in pristine condition.

 

Electricity and water bill

 

  1. Electricity costs and water consumption: the settlement is made at the end of the stay after checking the meter readings. This can be done in cash or via smartphone. If the owner or cleaning crew are not present, these costs will be deducted from the deposit.
  2. The deposit will be refunded after final inspection.

 

Arrival and departure

 

  1. Please strictly respect arrival and departure times. We, like you, like you, like you, like to arrive and stay in a tidy house. Therefore, there should be sufficient time for proper cleaning between the departure of previous guests and the arrival of new guests.

  2. If your arrival time is different from 6pm (4 p.m. for midweek), we ask you to let us know by email in advance. If there are no guests who check out that day when you move in or check in when you leave, we can arrange another check-in and check-out time.

  3. The departure and arrival times are indicated on the booking confirmation.

 

Guarantee

 

  1. The holiday home has valuables and the warranty helps ensure that any accidents or damage are covered.

  2. Complaints relating to inventory and existing damage are accepted up to 4 hours after arrival. This must be reported to the owner or his representative.

  3. The audit of the holiday home is done during cleaning. Only at that time can damage, loss or breakage be noticed by the owner or cleaning crew. Upon request (in advance), a detail of the costs charged in the case of damage or loss of inventory can be received.

  4. If everything is left in good condition and no damage or break has been detected, your deposit will be refunded by bank transfer no later than 2 weeks after stay. If the damage exceeds the amount of the deposit, the tenant is required to make an additional payment within the week after notification.

  5. A conflict over the possible damage is a conflict between the owner and the tenant. The owner decides on the deposit.

  6. It is good to report accidents to the owner spontaneously.

  7. If something breaks, it is advisable to keep the broken pieces separate for the owner or the local person responsible. This can determine which broken piece it comes to and prevents discussions and misunderstandings.

  8. We recommend communicating with the person responsible on the spot and/or the owner in the case of an accident or dispute. In this way, things can be clarified and a mutually acceptable solution can be found.
     

The owner: Marc Brackez (company number: BE0586.689,949)

Vossenholstraat 4 9620 Zottegem  |  +32 493 48.92.40   |  info@dezottevos.be